Claim Management

• Traffic Accident Report/Agreed Accident Report/Statement and Eyewitness Report
• Declaration in cases where there is no Minute or Report
• Crime scene accident photos
• License Photocopy
• Driver's License Photocopy
• Alcohol Report
• If it is a double or chain traffic accident, photocopies of the other vehicles' license, registration and traffic policy
• Repair invoice if the damage has been repaired
• If there is a lien on the vehicle, payment can be made to the insured D/M consent
• IBAN information
• The above documents are standard, additional documents may be requested depending on the nature of the damage.

 
In Case of Vehicle Theft

• Police station application report
• Police station and auto theft bureau letters stating that the vehicle cannot be found (If it cannot be found within 30 days from the day it was stolen)
• Original stolen stamped license
• If there is a lien on the vehicle, a positive D/M consent and a notary-certified letter stating that the lien has been removed
• A letter from the Treasury stating that there is no debt
• A letter from the traffic registration office stating that the traffic record has been deleted
• Power of attorney (a copy must be obtained from our company)
• Original and spare keys
• Power of attorney
• The above documents are standard and additional documents may be requested depending on the nature of the damage.

Radio - Tape Stolen Losses

•  If the radio tape is stolen, the insurance coverage provided for the radio tape in your policy will be terminated, so if you install a radio tape again, additional coverage must be added to your policy.
• Police station application and eyewitness report
• Photocopy of license
• If there is a D/P (deceased person) consent letter from the relevant institution

Loss of Value Losses

• Loss of value claim declaration
• Kilometer (KM) information of the damaged vehicle
• Traffic accident report or Agreed Accident Report
• Photocopy of the license and Driver's License
• Incident photos of the vehicle (along with other vehicles involved in the accident)
• Expert report on damage repair
• Repair invoice
• IBAN information

 
Glass Breakage Losses​

• Report or declaration
• Invoice (in cases where an expert is not sent)
• Traffic accident report or Agreed Accident Report
• Photographs related to the damage
• Photocopy of the license
• Photocopy of the driver's license
• IBAN informatio

For Material Losses

• Traffic accident report or Agreed Accident Report
• Alcohol report
• Accident photos from the scene (with other vehicles involved in the accident)
• Photocopy of the damaged vehicle's registration
• Driver's license of the damaged vehicle
• IBAN information

 
In Case of Death

• Traffic accident report
• Alcohol report
• Dead examination autopsy report
• Burial license
• Inheritance Certificate
• Family population registration sample
• Official document showing the profession and income status of the deceased
   

In Case of Injury

• Accident report
• Hospital report indicating discharge
• Treatment expenses
• In case of permanent disability, a board report showing the degree of disability received from a fully equipped hospital
• In case of permanent disability, a document showing the profession and monthly income of the disabled person
•  
• The above documents are standard, additional documents may be requested depending on the nature of the damage

Fire department report

• Statement and eyewitness report kept by the police station
• Request form
• Detailed statement in cases where the fire was extinguished with the insured's means before it grew
• Accounting records (Invoices, fixed asset records, balance sheet, inventory record), VAT declaration
• Title deed or lease contract
• Prosecutor's indictment and decision of non-prosecution
• Photos of damage
• Positive D/M consent if there is a lien
• Tax Certificate
• Offers and invoices for the repair of the damage
• IBAN information

Storm Losses

• Meteorological report (winds blowing at a speed of 17.1 meters per second, more than “7 Beaufort” at a height of 10 meters are considered storms)
• Insured declaration and request letter
• Title deed or lease contract
• Photos of damage
• Tax Certificate
• Offers and invoices for the repair of the damage
• IBAN information

In case of Internal Water / Flood - Inundation Losses;

• A detailed statement describing the damage
• A damage claim
• A photocopy of the title deed or lease contract
• A proposal and invoices for the repair of the damage
• If it is a workplace, accounting records (invoices, fixed asset records, balance sheet, inventory record), VAT declaration
• Damage photos
• Tax Certificate
• IBAN information

In Theft Losses

• Insured's application record to the police station, eyewitness report
• Request letter
• Accounting records (Purchase invoices of stolen assets, balance sheet with damage date if workplace)
• If stolen goods are not found after 30 days, relevant police station's not found document
• Photographs of theft damage
• The above documents are standard, additional documents may be requested depending on the nature of the damage.

General Documents

• Corporate Tax Returns and their attachments for the three years before the damage date
• Provisional Tax Returns and their attachments for the three years before the damage date
• Budget for the year before the damage date and budget for the year in which the damage occurred
• Certified Public Accountant Corporate Tax Return Certification Report for the three years before the damage date
• Capacity Reports for the three years before the damage date
• Official inventory book for the three years before the damage date
• Investment Incentive Certificates
• Independent Audit Reports for the three years before the damage date

 
Accounting Documents

• Balance Sheets and Income Statements for the three years before the damage date (submitted to the Tax Office)
• Provisional Tax Returns and their attachments for the three years before the damage date Income Statements and detailed general balances of costs as prepared
• Monthly non-transferable (non-cumulative) detailed general balances for the three years before the damage date
• 1-year monthly non-transferable (non-cumulative) detailed general balances retroactive to the damage date
• Value Added Tax Returns for the three years before the damage date

 
Planning and Cost Documents (Management Accounting Documents)

• Information on which production cost system was used in the damaged machines as of the damage date and the documents of this cost system
• Detailed stock lists related to production, if there are no non-accounting lists, volume-profit analyses of the machines as of the damage date
• Period beginning stocks, detailed lists of units and amounts of stocks as of the beginning and end of the damage date (also detailed balance sheets)
• Actual stock count lists for the three years before the damage date in a detailed form

Electronic Device Insurance Losses

• Insured declaration and relevant minutes regarding the incident
• Technical service report (showing the cause of damage)
• Fire department report if the damage occurred as a result of fire
• Police station report and report of not found if the damage occurred as a result of theft
• Purchase invoice of the damaged device
• Photo
• Repair invoice if repaired
• Maintenance contract and periodic maintenance documents

In Construction Insurance Losses

• The insured's declaration and relevant minutes regarding the incident
• Summary of the survey, progress payment reports
• Agreement between the employer and the contractor
• If temporary acceptance has been made, acceptance delivery report
• Project, tender contract
• Photo
•  Official documents prepared according to the occurrence of the incident (fire department report, prosecutor's indictment/non-prosecution decision in fire Losses, application/statement report, eyewitness report, not found letter in theft Losses, meteorology report in storm Losses, etc.)
• Fixed asset records in construction site Losses,

Machine Breakage Insurance Losses

• Insured declaration and relevant minutes regarding the incident
• Technical service report (showing the damage)
• Proposals regarding the damage
• Purchase invoice of the damaged device
• Photo
• Repair invoice if repairs have been made
• Maintenance contract and periodic maintenance documents
• Operator certificate, operator employment notification and license for mobile machines.

In Construction Erection Insurance Losses

• The insured's declaration regarding the incident and relevant minutes
• Summary of the survey, progress reports
• Agreement between the employer and the contractor
• All kinds of proposals and expenses for the elimination of the damage
• Photo
• The above documents are standard, additional documents may be requested depending on the nature of the damage.

Personal Liability Material Losses

• If available, official records issued by official authorities, if not, written statement of the victim and the insured explaining how the damage occurred
• Information/document proving that the insured is responsible
• Offers or repair invoice if repairs have been made
• Request letter stating the damage
• Photo
• IBAN information

Employer Liability Losses

• Work accident report
• SSI Work Accident Notification Form
• Official statement and witness reports prepared depending on the cause of the damage,
• Request Letter
• Epicrisis report
• Court expert report
• Pay slip
• SSI employment entry declaration
• Work safety inspector reports

 
In Case of Disability

• Document showing income status,
• Hospital board report,
• Incapacity report,
• Original prescription/invoice

 
In Case of Death

• Burial permit,
• Income status document,
• Dead body examination autopsy report,
• Inheritance certificate,
• Family population registration table of the incident,
• Other documents

 
In Treatment Requests

• Incapacity report
• Original invoice/prescription

 
In Product Liability Losses

• A request letter from the insured party,
• Information about the product that caused the damage,
• The manufacturer's findings, opinions and information on the subject,
• Documents for determining the amount of damage (Expert report, court expert report etc.)
• A court decision if the parties cannot reach an agreement and the incident is brought to court,
• A payment has been made by our insured party based on the court decision, an execution order and payment receipt,
• The above documents are standard, additional documents may be requested depending on the nature of the damage. 

General Documents

• Request letter
• Epicrisis report
• Iban information

 
In case of death

• Burial license
• Dead examination autopsy report
• Inheritance certificate
• Family population registration table with certificate
• Document showing income status
• If the death of the insured person occurred as a result of a traffic accident, Traffic Accident Report and Alcohol Report if the insured person is the driver

 
In Case of Disability

• If the insured person's death occurred as a result of a traffic accident, Traffic Accident Report and Alcohol Report if the insured person is the driver
• Document showing income status
• Hospital board report
• Prescription, original invoices
• The above documents are standard, additional documents may be requested depending on the nature of the damage.

In case of domestic shipment;

• Declaration letter of the insured/insured regarding the damaged goods
• Original or photocopy of the policy
• Original or copy of the goods invoice
• Original or copy of the shipping note
• Copy of the freight (transportation) invoice
• Traffic accident report/alcohol test (if there is a traffic accident)
• Reports issued by official authorities regarding the damage, if any
• Damage assessment report (including the truck/trailer license plate and the driver's signature)
• Damage Notification letter (Notification Letter) sent to the carrier company by the insurer/insured through a notary
• Signature circular
• Photos of the damaged goods
• Insured's bank information
• IBAN information
• Other (additional) documents that the insurer may deem necessary depending on the nature of the damage

 
In Case of International Shipment

• Declaration letter of the insured/insured regarding the goods
• Original or photocopy of the policy
• Original or copy of the goods invoice
• Bill of lading in sea transportation, bill of lading or CMR in international road transportation, airway bill in air transportation, railway bill in railway transportation
• Customs entry declaration (in case of import)
• Customs exit declaration (in case of export)
• Customs exit declaration (in case of export)
• Reports issued by official authorities regarding Losses, if any
• Packing list
• Carriage contract, freight (transportation fee) invoice
• Damage notification letter sent to the carrier company by the insurer/insured through the notary (Notification)
• IBAN information
• Photographs of the damaged goods
• Insured's bank information
• Other (additional) documents that the insurer may deem necessary depending on the nature of the damage

 
In case of Domestic Carrier Liability Insurance Losses;

• A declaration letter of the insured/insured regarding the damaged goods,
• A copy or original of the policy,
• A copy of the goods invoice,
• A copy or original of the shipping note,
• A copy of the freight (transportation) invoice,
• A traffic accident report/alcohol test (if there is a traffic accident),
• If there is any, official reports issued by the authorities regarding the damage,
• A damage assessment report (including the truck/trailer license plate and the driver's signature),
• A picture of the damaged goods,
• Documents regarding the transportation vehicle,
• A bill and a letter documenting that the owner of the goods is held responsible for the damage within the framework of the legal liability of the carrier,
• IBAN information,
• A copy of the goods insurance for the goods, if there is any, or a declaration letter from the owner of the goods stating that there is no goods policy,
• A bank information of the insured

 
Documents Required in Boat Damage Files

• Insured declaration
• Seaworthiness certificate
• Meteorological report
• Salvage offers
• Deck, engine and radio logs
• Repair and other expense invoices
• Ship equipment minimum safety certificate
• Damage pictures
• The above documents are standard, additional documents may be requested depending on the nature of the damage.

General Documents

• A declaration containing the numerical demand of the insured, the type of damage and bank information for compensation payment
• The employment report of the personnel who committed the crime of security abuse (SSK Record)
• The employment contract
• The payroll
• The criminal complaint filed with the prosecutor's office
• The document regarding the result of the investigation conducted by the prosecutor's office
• The statement of the personnel who committed the crime taken before the prosecutor's office and/or in writing and signed
• Witness statement minutes
• Documents regarding the bonuses, bonuses etc. earned by the personnel who committed the crime from the date of employment to the date of the incident
• Accounting records and documents indicating the amount embezzled
• Document / notice indicating that the personnel who committed the crime was dismissed from work
• Documents and information regarding the deductions made as a deduction from the personnel who committed the crime based on the damage and/or the amount received in cash/account.
• The above documents are standard, additional documents may be requested depending on the nature of the damage.